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Customer Assurance

Refunds, & Lab-Grade Integrity

Review how Xtreme Peptide Partners handles refunds, damaged shipments, and order issues for research-grade compounds.

1. Order Processing
  • Orders are typically processed within 24–48 business hours after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • We reserve the right to delay or cancel orders if additional verification is required.

2. Shipping Methods

  • Orders are shipped via reputable national carriers.
  • Delivery timelines vary based on:
    • Carrier performance
    • Destination
    • Weather conditions
    • External factors beyond our control
  • Tracking information will be provided once the order has shipped.

3. Shipping Address Accuracy

  • Customers please be responsible for providing accurate and complete shipping information at checkout.
  • Xtreme Peptide Partners is not responsible for:
    • Incorrect addresses provided at checkout
    • Packages delivered to an incorrect address due to customer error
  • If a package is returned due to incorrect address information, reshipping fees may apply.

4. Lost or Delayed Packages

  • Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s policies.
  • If a package is marked as delivered but not received, customers must contact the shipping carrier directly to initiate an investigation.
  • We will reasonably assist with carrier inquiries but are not responsible for carrier-related delivery issues.

5. Reason For No Refunds

  • For safety, compliance, and quality-control reasons:
    • Once products leave our control , we cannot verify proper handling, storage ​,or use. For this reason we cannot accept returns or issue refunds under ant circumstances, including but not limited to:
    • Change of mind
    • Ordering the wrong product
    • Incorrect dosage assumptions or research planning
    • Failure to read product descriptions
    • Delays caused by carrier
    • Refusal of delivery or unclaimed packages
    • Laboratory materials cannot be returned once shipped
  • We do not accept returns for buyer’s remorse or misuse.

6. Order Refusal & Cancellation

  • We reserve the right to:
    • Refuse service
    • Limit quantities
    • If an order is canceled prior to shipment, a full refund will be issued.
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